Customer Service NVQs

An NVQ is an internationally recognised work-based qualification. It demonstrates to employees that you are skilled and able to perform well in your role.

NVQs are work and practical-based qualifications. You will gather workplace evidence and complete knowledge questions to demonstrate your ability.

Step 1 – Book your place using our online shop above.

Step 2 – Your place on the course is now confirmed. You will receive a confirmation email and you will need to follow the instructions in this email. This will include your Zoom / Google Meet link. You will also receive any resources you need prior to the course commencing.

We will get in contact with you to confirm your course start date. The course will start on a Thursday, you may choose which Thursday you would like to start on as long as availability permits.

Step 3 – Follow the link to the Zoom Meeting at the time stated in your email and start your course. YOU MUST HAVE A LAPTOP.

Your industry expert tutor will guide you through the course.

Remember to have your ID close by. You must attend each day of the course. You will fail the course if you do not.

You will receive an exam voucher and you will need to redeem this during your course. Please do NOT book your exam until you have spoken with your tutor.

Virtual Classroom

This method is completed via Zoom / Google Meet with one of our industry expert tutors. They will be ‘live’ and the session is not recorded. This is an interactive course with engagement between you, the tutor and other candidates. With this method, you can complete the course in a matter of days.

Day Release

This method allows for the course to be delivered 1 day per week. Courses are delivered live via Zoom. This method is great for individuals or companies that want to study whilst working. Book your course now and we will get in contact with you to arrange your start date or enquire with us today to discuss availability in advance.

E-Learning

This method gives you access to our E-Learning courses for 12 months from any device at any time, making it a truly flexible way to learn. You will have advice and help on hand from an expert tutor via email/phone if you need it.

Plan 1 – Payment in full: If you choose to pay in full, we will discount the overall cost by 10% (This offer cannot be redeemed with any other discounts or offers)

Plan 2 – 50/50 Split: Pay 50% at the start of the NVQ & 50% upon completion of the NVQ or after 6 months, whichever comes first.

Plan 3 – Split Into 3: 33% due at the start of the NVQ, 33% due after 1 month & 33% due upon completion of the NVQ or after 6 months, whichever comes first.

Finance – Monthly Direct Debits: We offer 0% finance available over 10 months. Split the cost of your course over 10 months. Please ask for further information.

ELCAS Funding – Funding for service personnel and service leavers. For people with six years of service experience, funding is up to £1,000 per claim instalment. For people with eight years of service experience, funding is up to £2,000 per claim instalment. Click here to find out more.